Certification & Warranty
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Astra Walker Warranty for Domestic and Residential Purposes.
In addition to the guarantees under the Australian Consumer Law, Astra Walker offers the additional warranties for products purchased for domestic and residential purposes after 1st October 2011.
Tapware and Shower Warranty.
15 year replacement product warranty* from date of purchase. Astra Walker will repair or, at its option, replace any goods which are defective through faulty workmanship or materials, free of charge and labour, within the first 2 years of the warranty.
An additional warranty of 13 years for replacement parts (labour is excluded) applies for defective product through faulty workmanship or materials. Shower hoses, hand showers, and kitchen hoses have a 2 year warranty. Other exclusions to the warranty include ceramic disc spindles (5 Years), flexible mixer tails (5 Years) and powder-coat finishes (1 Year).
Accessories.
5 year replacement product warranty* from date of purchase. Astra Walker will repair or, at its option, replace any goods which are defective through faulty workmanship or materials, free of charge and labour, within the first 2 years of the warranty.
An additional warranty of 3 years for replacement parts (labour is excluded) applies for defective product through faulty workmanship or materials.
The warranty on soap dispensers are limited to 12 months parts and labour only from date of purchase.
Sanitary-ware.
2 year replacement product warranty* from date of purchase.
Astra Walker will repair or, at its option, replace any goods which are defective through faulty workmanship or materials, free of charge and labour, within the first 2 years of the warranty. Due to the manufacturer’s conditions, the warranty on cistern mechanisms and soft close seats is 12 months parts and labour from date of purchase.
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Warranty Conditions.
Customers must provide a copy of the purchase receipt to the authorized Astra Walker supplier from whom the product was purchased, as proof of purchase to obtain warranty service. The authorized Astra Walker supplier will then submit the claim to Astra Walker on the customers behalf and must include the purchase order no. and/or delivery docket no. in which the goods were obtained from Astra Walker. An inability to provide proof of purchase or equivalent documentation will void warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Defects in the goods caused by improper use, improper installation & failure to observe manufacturers installation instructions, surface damage caused by installation, installation by a non-licensed plumber, products not installed to relevant National Standards and State Regulations, improper care of goods, the effects of hard water, outdoor use, unusual physical or
environmental conditions, use in an application for which the product was not intended or designed, harsh detergents or abrasive cleaners and products used in a commercial application will not be covered by the warranty. All plumbing must be tested before concealing/sheeting off, as per AS3500. It is the customer’s responsibility to ensure non-permanent assembly/fixings have been used in the final installation – for any instance where this is not the case, the customer shall remove the goods prior to an Astra Walker Service Agent carrying out any approved service work.
The warranty period on the finish is as follows:
Powder Coat Finishes: 1 year
Electroplated Finishes: 5 years
PVD Finishes: 5 years
Living Finishes: Warranted up until installation only. The warranty on living finishes needs to be taken into context that these finishes will wear and patina over time given as they have no protective coating.
Finishes on wastes and floor grates are excluded from the warranty.
Other exclusions to the warranty include:
- Jumper Valves
- O-rings and washers
- Aerator Inserts
- Normal wear & tear
AS/NZS 3500 states that the maximum water supply pressure at any outlet within a building must not exceed 500kpa. In this situation pressure-limiting valves should be installed. With pressure greater than 500kpa this means that warranty claims may not be honoured where excessive water pressure is evident.
In regards to ceramic cartridges, the warranty is void should the cartridge be faulty as a result of the following in the water supply:
- Copper and plastic tube pieces
- Dirt, sand or grit
- Thread tape
Astra Walker will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by Astra Walker.
For the purpose of any On-Site Service approved by Astra Walker and attended to by it’s Authorized Service Agents, this work will be performed during normal business hours: 8:00am – 5:00pm Monday to Friday (with the exception of gazetted Public Holidays). Sufficient access must be provided to allow approved service work to be carried out on any installed goods
supplied by Astra Walker.
Should any warranty claim be made and attended to by an Astra Walker authorised Service Agent and that in the opinion of the Service Agent or Astra Walker, the problem was from faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which Astra Walker is responsible, Astra Walker reserves the right to charge a service fee for each service staff attending the Owner’s premises where goods have been installed.
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Astra Walker Warranty for Commercial Applications.
Commercial installations are all non-residential installations including hotels, motels, schools, hospitals, restaurants and aged care facilities.
The warranty period for all product categories is a 2 year replacement product warranty* from date of purchase.
Astra Walker will repair or, at its option, replace any goods which are defective through faulty workmanship or materials, free of charge and labour, within the first 2 years of the warranty.
All warranty conditions as noted under Astra Walker Warranty for Domestic & Residential Purposes apply within the 2 year Commercial Application Warranty period.